Troubleshoot and get support

Start with a small check

Confirm the selected layer, breakpoint and page. Try Preview and compare the published site. A canvas-only difference may be unrelated to your live layout.

Describe the expected result

Tell support the product name, the page, what you changed, the device or width, and the result you expected. Include a screenshot of the problem and a public preview URL when useful. For order questions, use your order reference privately through Soidesmax support.

Keep private material private

Do not publish paid remix links, downloaded source packages, payment details, API keys or private customer records in screenshots. A cropped screenshot of the relevant panel is usually enough.

Advanced customization

Custom code and integrations need their own testing. Use a practice copy and the relevant provider's documentation. Contact support before detaching shared components or replacing the site's underlying structure.