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Frequently asked questions
How do I choose the right template?
Check the platform, live preview, included pages and product description. Compare them with what you need to build. If you are unsure, send us the template name and a short description of your project before purchasing.
Do I need to know how to code?
Requirements vary by product. Read the platform and description on the template page. Our Framer tutorials can help you learn the editor and customization basics; more technical kits or components may require additional skills.
Is hosting or a platform subscription included?
Do not assume a template purchase includes hosting, a domain or a platform plan. Review the product description and check the platform’s current requirements for your project.
How do I receive my purchase?
Checkout and product delivery are handled by Lemon Squeezy. After payment, follow the delivery instructions in your order confirmation. Check the email address used at checkout and your spam folder if the message is missing.
I cannot find my download or template link. What should I do?
Check your Lemon Squeezy receipt and delivery email first. If you still cannot find the link, send us the template name, purchase email and order reference. Do not send passwords or payment card details.
The sale price and checkout total look different. What should I do?
Review the currency, discount and any taxes shown at checkout before paying. If the offer looks incorrect or has expired, contact us with the product link and a screenshot of the displayed totals so we can check it.
Can I request help with a refund or billing issue?
Send a support request with your order reference and explain the issue. We will review the request against the product’s stated terms and the relevant purchase details. Submitting a request does not guarantee a refund.
Where should I start after receiving my template?
Read the instructions supplied with your purchase, make a practice copy where your platform supports it, and review the template’s pages before changing content. The Tutorials section covers a beginner Framer workflow.
Can I change the colors, fonts, images and content?
Check the product description for editable features. Work on a copy, use the platform’s shared styles where available, and preview desktop and mobile layouts after changes. Contact us if a specific part of the template does not behave as expected.
Can I use a template for a client project or more than one site?
The license on each product page controls permitted use. Review it before purchasing or reusing a product. If the terms do not clearly cover your situation, ask us with the template name and intended use.
Can I resell or share the source files?
Only share, redistribute or resell files when the product’s license explicitly allows it. Contact us if you need a different arrangement.
What should I include in a support request?
Include the template name, order reference if relevant, the page or component affected, steps to reproduce the issue and what you expected to happen. You can email screenshots or a short recording. Remove private information and never share passwords, API keys or card details.
Can I get help with custom development or a new feature?
Tell us what you would like to build using the support form. We will clarify whether the request relates to the purchased product or needs separate customization work before agreeing to any additional scope.
Reach us directly.
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